Kevin Carter, Digital Service Expert with the United States Digital Service (USDS) joins us at the Pentagon. We’ll engage in a discussion about how customer and employee experience concepts can be combined to improve government services for agencies across government.
Resources and Shoutouts:
- Dan Pink Article
- President’s Management Agenda
- USDS Fall 2017 Report to Congress
- USDS Digital Services Playbook
- User Research Is Not Illegal, Uncle Sam (Erie Meyer)