Customer Experience 💪🏽🖥️🇺🇸

Kevin Carter, Digital Service Expert with the United States Digital Service (USDS) joins us at the Pentagon. We’ll engage in a discussion about how customer and employee experience concepts can be combined to improve government services for agencies across government.

🎧 Listen

📱 Listen on iTunes

📱 Listen on Google Music

Resources and Shoutouts:

• Dan Pink Article
• President’s Management Agenda
• Move.mil
• USDS Fall 2017 Report to Congress
• USDS Digital Services Playbook
• User Research Is Not Illegal, Uncle Sam (Erie Meyer)

Music Credit: Tumbleweeds by Monkey Warhol